Shipping & Returns

Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.

Shipping Methods: We offer standard shipping and expedited shipping services through UPS. Shipping costs and delivery times will vary depending on your location and selected shipping method.

Shipping Restrictions: We comply with all applicable laws and regulations regarding the shipment of vapes and smoking-related products. Please note that some products may be restricted or prohibited in certain locations.

Returns:

We accept returns of unused and unopened products within 2days of delivery for a exchange. To initiate a return, please contact our customer service team for instructions.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for returning items, as we are not responsible for lost or damaged return shipments.

Refunds: Refunds will be issued to the original form of payment within [X] business days after we receive and inspect the returned items. Original shipping charges are non-refundable unless the return is due to an error on our part.

Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.

Exceptions: Some products may not be eligible for return due to health and safety reasons. These include but are not limited to e-liquids, opened cartridges, and personalized/customized items.

Contact Us: If you have any questions or concerns about our shipping or return policies, please contact us for assistance at customerservice@qualitywholesalestl.com.